Ordering repeat prescriptions
The easiest ways to order repeat prescriptions are:
- using your NHS account (through the NHS website or in the NHS App)
- using the GP online system: Patient Services
- fill out a repeat prescriptions request form
- via post – if ordering by post, please enclose a stamped addressed envelope for return of your prescription
- asking the pharmacy to order on your behalf
All requests for repeat medication will be accepted by using the tear off slip from your prescription and by ticking the item/s required or by hand writing your repeat prescription request giving full details, name, address and medication required.
Please note we do not accept repeat prescription orders over the phone unless in cases of genuine difficulty, for example, housebound patients on their own.
Collecting your prescription
You can usually collect your prescription 7 working days after you have ordered it.
Please do not send children under 16 years of age to collect prescriptions. You may telephone your pharmacy to collect the prescription on your behalf and then either collect your medication from your pharmacy when ready, or request a home delivery.
You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.
You can change your nominated pharmacy at any time:
- on the app or website where you order repeat prescriptions
- fill out a nominate a pharmacy form
- at any pharmacy that accepts repeat prescriptions
Questions about your prescription
If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.
The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.
If you would like to speak to someone at the GP surgery about your prescription:
- fill out an ask a prescription question form
Medication reviews
Patients on repeat medication will be asked to see a doctor, nurse practitioner or practice nurse at least once a year to review these regular medications and notification should appear on your repeat slip. Please ensure that you book an appropriate appointment to avoid unnecessary delays to further prescriptions.
Prescription charges
Find out more about prescription charges.
What to do with old medicines
Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.
About pharmacists
As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:
- coughs
- colds
- sore throats
- tummy trouble
- aches and pains
They can also advise on medicine that you can buy without a prescription.
Many pharmacies are open until late and at weekends. You do not need an appointment.
Most pharmacies have a private room where you can discuss issues with pharmacy staff.