How to Make an Appointment

Appointments can be made by:

• Visiting our Consulting Room
• Telephoning the receptionist on 0161 983 0251 during our hours of opening
• By calling in at reception personally.

We run daily Urgent Care surgeries for acute problems such as suddenly feeling poorly over the previous 24 hours or so. You will need to contact the Practice from 08:00 to book an Urgent Care appointment.  These appointments are given out until 08:30 generally and, depending on availability, sometimes till 08:45.

These appointments are not for conditions that you have discussed with a GP in a routine appointment before that require a further routine appointment, however if you think you need an urgent appointment, please contact the Practice.

We try to run to time as far as possible. Inevitably, an appointment can run over time, so please bear with us if you have to wait. To keep surgeries running as smoothly as possible, please help us by remembering the following points:

• Remember – an appointment is for one person only
• Please do not save up multiple problems for one appointment slot

Evening and Weekend GP Appointments

Patients registered with a Salford GP Practice can now access additional evening and weekend appointments with a GP, nurse, advanced nurse practitioner or healthcare assistant via the Salford Wide Extended Access Pilot (SWEAP).

The service runs from Monday to Friday (06:30 – 08:00) and on a Saturday and Sunday (09:30 -12:30). Appointments take place at:

• Swinton Gateway
• Pendleton Gateway
• Walkden Gateway
• Eccles Gateway
• Newbury Place Health Centre

For further information, please contact reception.

Interpreter

If you require an interpreter to attend with you when you see your doctor please notify the receptionist and she will arrange this for you.

Telephone Consultations

If you wish to speak to the doctors or nurses by telephone, you should expect the following:

• To be asked by the receptionist for brief details of your requirements, so that the medical urgency of your call can be assessed
• If your call is medically urgent, eg chest pains, shortness of breath, severe bleeding etc, your call will be put through to the doctor on call immediately
• For non-medically urgent calls you will be asked to give a contact number for the doctor/nurse to contact you, when they are not seeing patients

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters may be removed from the list.

You can also text to cancel your appointment.

Late For Your Appointment

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.