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Noticeboard

We are pleased to announce the launch of our patients services email address which we hope will help patients to access services at the Practice easily and that it will be a useful point of contact.

salccg.limefieldpatientservices@nhs.net

 As with any useful service, there are a few necessary rules for patients to be  aware of which will help this service to run smoothly and efficiently. 

 USE THIS EMAIL ONLY IF YOUR REQUEST IS NOT URGENT - IF IT IS URGENT PLEASE RING THE SURGERY ON 0161-212 5050 OPTION 2.

  1. PLEASE ALLOW 48 HOURS FOR YOUR REQUEST TO BE DEALT WITH.  IF, FOR ANY REASON, IT WILL TAKE LONGER, WE WILL CONTACT YOU TO LET YOU KNOW.
  2. WE CANNOT BOOK APPOINTMENTS FOR YOU VIA THIS EMAIL ADDRESS - PLEASE RING THE SURGERY TO BOOK AN APPOINTMENT ON 0161-212 5050 OPTION 2.
  3. WE ARE UNABLE TO DEAL WITH AN EMAIL IF IT DOES NOT STATE THE NAME AND FULL AND ACCURATE DATE OF BIRTH OF THE PATIENT.

 Please follow this guide to using the email address and do contact the Practice if you have any queries about using the email address.  As always, we are keen to receive constructive feedback from our patients.

PLEASE NOTE THAT THIS PRACTICE HAS MOVED TO:
  Newbury Place Health Centre
          55 Rigby Street
          Salford  M7 4NX
Tel:  0161-212 5050
Fax: 0161 212 5056

BABY CLINIC: Expecting and new parents please note - Our Wednesday morning baby clinic is now only bookable for 8-week checks. When one of our patients has given birth, the Practice will contact them to arrange Mum's 6-week check and baby's 8-week check. If a new parent doesn't hear from us, please contact the surgery. Baby's first immunisations will be given at the 8-week check visit. All other childhood immunisations can be booked by calling the surgery and arranging a convenient appointment with the nurse. 

BABY CLINIC: Expecting and new parents please note - Our Wednesday morning baby clinic is now only bookable for 8-week checks.  When one of our patients has given birth, the Practice will contact them to arrange Mum's 6-week check and baby's 8-week check.  If a new parent doesn't hear from us, please contact the surgery.  Baby's first immunisations will be given at the 8-week check visit.  All other childhood immunisations can be booked by calling the surgery and arranging a convenient appointment with the nurse.         

Friends and Family Test: This is a further opportunity for you to have your say, from Monday, 1st December 2014. You can do this by completing a form at the surgery or via the Have Your Say Friends and Family Test (blue column of links below).

Flu Jabs - can you have one at your GP Practice? If you are over-65 years old, have a risk factor, are pregnant or are a carer, please speak to our Receptionist about booking your appointment. 

Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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